Shipping policy

Where do we ship to?

We ship to almost every city in India. We do not offer an international shipping option currently, but we hope to offer it in the future.

How long does an order take to process?

We try to process the orders within 24 working hours, in most cases we try to fulfil the order within 5 working days, but please allow us 7 working days to fulfil the order. Order delivery time may vary during peak periods(after/during product launches, holidays and special promotions)

How long does it take to ship?

We ship all confirmed orders within 24 working hours. You will receive an email once your order is shipped with your tracking number. We work as hard as we can to try to meet your expectations, but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control.

How can you track your order?

Once your order has been dispatched from our warehouse, you will receive an email with your tracking information.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. The exact amount is displayed at checkout.

Can I track my order?

Absolutely! Once your order is dispatched, you will receive a tracking link via email/SMS/Whatsapp to monitor its status.

Cancellations

You can cancel your orders by writing to us on our Email ID – orophilecare@gmail.com or please call us at 9116671771 ( Monday - Sunday 9 am - 7pm) and we will help you cancel the order.

Can I cancel my order after placing it?

Orders can be canceled within 12 hours of placement. Once dispatched, cancellation is not possible.

How do I cancel my order?

You can cancel by contacting our customer support team with your order details.

Will I get a full refund on cancellation?

Yes, if canceled within the allowed time frame, you will receive a full refund.

How will I receive the refund for my cancelled order?

For prepaid orders, money will be returned to the original source of payment within 7 business working days. We will be able to credit to the original method of payment, we cannot refund to another alternative card.

Please Note: Orders can only be cancelled before they are shipped.