Refund policy

Returns and Refund

Thank you for shopping at Orophile . We have made all our products with utmost care and deep scientific knowledge with an understanding of most skin types. If you are still not completely satisfied with a purchase, please reach out to us within 48 hours and we will put all our efforts to help you. Kindly make an unboxing video for easy reference. 

Reports made beyond this window may not be eligible for investigation or resolution.

We encourage you to inspect your order promptly upon receipt and reach out to us through our support channels for any discrepancies or issues.

What is your return policy?

We accept returns only if the product is damaged or incorrect. Returns must be initiated within 7 days of delivery.

How do I request a return?

Email us with your order details and product images if damaged. We will guide you through the return process.

When will I receive my refund?

Once the return is approved, the refund is processed within 5-7 business days via the original payment method.

Please note that if an order is returned due to customer refusal, incorrect or incomplete address/contact details, or customer unavailability at the time of delivery, the ₹50 PPCOD charge shall be non-refundable.

Can I exchange my product?

Exchanges are allowed only in case of defective or incorrect products, with the unboxing video made when the product is delivered

We offer refund/replacement only in the following cases:

  1. Wrong product delivered

  2. Expired product delivered

  3. Damaged product delivered – Physical damage

  4. Missing product

Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through Email –

orophilecare@gmail.com or on WhatsApp at +919116671771 with pictures and unboxing video of the issue you are facing and your order ID.

Step 2 – Allow us 48 working hours to review your request.

Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.

Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.

Under what conditions will return/ replacement requests not be accepted?

  • Opened/used/altered products.

  • Original packaging (mono cartons, labels, etc.) missing.

  • The return/replacement request is generated after 2 days from the date of delivery.

  • The damaged/ missing product is reported after 2 days from the date of delivery.

  • Update received as product delivered, but product not received and if reported after 24 hours from the time of delivery.

  • Unboxing video is not legitimate